“Senior citizens across the country have been wrestling with computer systems to sign up for coronavirus vaccines. […] “I’m trying to figure it out! I can’t. None of my friends can, either,” she said. She couldn’t even explain the difficulty, just that it was hard.
Ours is a far-flung family. We speculated on options to help: Could my sister, a software engineer, take over using remote desktop control software?
Then my mother called back to announce: “I got the first shot!”
We were baffled. How did she even get the appointment?”